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TERMS & CONDITIONS  

Welcome to Niram Neela. As you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy, govern Niram Neela’s relationship with you and the website. The term ‘Niram Neela' or 'us' or 'we' refers to the owner of the website www.niramneela.in. The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms:

  • The content of this website is for your general information and use only. It is subject to change without any prior notice.
  • Neither we nor any third party provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Niram Neela's prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

PRIVACY POLICY

Maintaining the privacy of your information is important to Niram Neela. This privacy policy describes Niram Neela’s policy on how we use the personal information provided by any person through www.niramneela.in.

By using the site and providing Niram Neela with information, you consent to this privacy policy. Personal information collected through the website may include, but is not limited to, the customer’s name, address, telephone numbers, fax numbers, email address and credit card information.

Niram Neela may revise this privacy policy from time to time to reflect changes in the law, Niram Neela’s privacy practices or the features on the website. Please note that this privacy policy is not a contract and does not create any legal relationship between Niram Neela and the persons providing information to Niram Neela through the website or otherwise.

Niram Neela uses personal information collected in conjunction with purchase of merchandise or for any other purpose on the website to complete transactions, to facilitate payment and to otherwise fulfil requests for services or any information. Niram Neela also uses personal information to provide you with a more effective customer experience. In order to do this, Niram Neela may process personal information or combine it with other information that Niram Neela collects or that is publicly available.

Niram Neela uses email addresses to deliver information relevant to you, including but not limited to special promotional offers and arrival of new stocks. We may also contact you via email for a number of other administrative and marketing purposes. Niram Neela may disclose personal information in accordance with any law or court order, or other legal process, as requested by a Governmental or law enforcement authority. Niram Neela may also disclose personal information when Niram Neela, in good faith, believes that it is either necessary to protect its property or is otherwise necessary. Niram Neela may also disclose personal information to any of its sister concerns, to any entity with which it merges or to which it sells any assets. Niram Neela does not intentionally collect personal information from minors(according to applicable law). If a minor has provided Niram Neela with personal information without parental or guardian consent, the parent or guardian may email us at contact@niramneela.in, and Niram Neela will ensure that the concerned minor’s personal information is removed from any lists or databases.

This privacy policy covers only the website and does not cover any other website or domain that the website may link with. While Niram Neela may make every effort to protect the personal information provided by you, Niram Neela does not control the policies of other sites(including those that Niram Neela may link with) and the site owners’ use of personal information provided to them.

Although Niram Neela takes reasonable steps to safeguard and prevent unauthorised access to your personal information, it cannot be responsible for the acts of those who gain unauthorised access and Niram Neela makes no warrant that it will prevent unauthorised access to your personal information.

SHIPPING/ DELIVERY POLICY

  • We deliver to cities and towns all over India via trusted courier services. We offer free shipping for sarees to be delivered within India for orders whose total value is above Rs.2000.
  • Products are delivered within 14 working days inside India and 25 working days outside India, from the date of purchase.
  • We ship to most countries overseas. The shipping rates are dynamic. 
  • Shipping charges on our products shall be mentioned at the time of checkout. The shipping charges wherever applicable are based on basket size.
  • Customers are requested to provide an accurate, complete and valid address and pin code at the time of creating an account to avoid any delays, as we would not be liable if any incorrect address is provided and no refunds may be claimed by the buyer for any delay in delivery of the products, which was caused due to reasons beyond our control.
  • Please note that billing address refers to the address where a customer receives credit card bills and shipping address refers to the address where the order has to be delivered. You cannot change the shipping address once the order is placed.
  • Once the order is placed, you can track the order status on our website, and in case of any queries relating to the order, you can email your query to contact@niramneela.in. After the product is dispatched by us, you will receive the tracking code, with which you can track the status of your purchased product.
  • For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.
  • All prices are inclusive of GST.
  • We disclaim our liability in case of any delay in the delivery due to unforeseen events or wrong delivery address provided by the buyers.
  • Custom charges might be applicable in case of delivery outside India. Customer will be liable to customs charges in such cases.

CANCELLATION POLICY

Niram Neela believes in helping its customers as far as possible, and has therefore a liberal Cancellation Policy. Under this policy:

  • Cancellations will be considered only if the request is made within 12 hours of placing an order.
  • Refund will be done within 7-10 working days in the case of online payments done through Credit/Debit/Net banking facility.
  • In case Blouse stitching, fall /picot, Blouse detachment or tasseling has been done as per request of the customer, no cancellation or change is possible.

RETURN/EXCHANGE POLICY

  • All products are pre-checked for quality and defects before they are shipped. In spite of our best efforts, if you find the product delivered is damaged, kindly email the customer care for return procedure within 24 hours of delivery. The decision to accept returns rests solely with the Niram Neela Team.
  • Once the products are shipped, no returns will be accepted unless the above mentioned details stand true.
  • If the product is disliked by the customer, it is not eligible for exchange.
  • The photos of all products are taken under neutral lighting conditions and we make the best possible effort to reproduce the exact saree color. Sometimes the colors may look different due to the temperature of your monitor and/or device settings.
  • Please ensure that sarees are returned in original condition and packaging in order to get your full credit. Kindly note that this is a non-negotiable policy.
  • Once the Niram Neela team decides to accept the request, It shall take a week’s time to refund or exchange.
  • Lastly, the exchange facility shall only be provided once and for all. Repetitive exchange request shall not be entertained.

PAYMENT POLICY

Our Payment gateways include Phonepe and Razorpay. Both gateways offer complete security in your payment transactions. Customers can pay through any of the cards/ UPI/ Net banking that are accepted by the above gateways. Any partial or full refunds in case of unavailability of the product will be credited back to the respective accounts through which we have received payments.

The price of the product mentioned in the website is final and we do not offer discounts of any nature.

Niram Neela is not responsible if any form of fraud occurs while you are making payments, as all transactions are done on the respective payment gateway partner’s website. However we do promise you to help in whatever way possible, in case you are facing difficulty while making payments.

Cash on delivery option is currently not available on our website.

BLOUSE / FALLS STITCHING

Customers are advised to check and review their blouse measurements before submitting them. In case you've forgotten to provide some information while placing the order, you can always write us an email and we will be happy to do whatever is possible. Any change for measurements that are not informed within 2 hours of placing the order will not be entertained.

PRICING INFORMATION

While Niram Neela strives to provide accurate product and pricing information, typographical errors may occur. In case if the product is listed with an incorrect price or information, Niram Neela shall have the right,at its sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In such case, Niram Neela may either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Niram Neela will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that accepts your order, the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Niram Neela dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.

We strive to provide you with the best prices. However, sometimes a price online may not match the price of a product at store. In our effort to be the lowest price provider in your particular geographic region, store pricing may sometimes differ from online prices. Prices and availability are subject to change without notice.

ELECTRONIC COMMUNICATIONS

When you subscribe or register with us, you automatically give us the consent to communicate with you. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Also we will be sending you email to inform you about new collections and any other information that we feel might be relevant to convey to our customers.

LEGAL JURISDICTION

This User Agreement shall be construed in accord with the applicable laws of India. Any disputes arising out of any transactions made on the Niram Neela website will be settled in the courts of Trivandrum.